1. Initial Consultation:

   Communicate your custom product requirements or provide images and dimensions.

2. Drawing Confirmation:

   We will create detailed drawings of the custom product and submit them to you for approval.

3. Quotation and Timeline:

   Receive a quotation detailing costs and an estimated delivery date.

4. Payment Terms:

   Pay for your order via credit card, PayPal, or bank transfer.

   A minimum 50% deposit is required to initiate the order.

   The final balance must be settled before shipment.

5. Production and Testing:

   Upon confirmation of drawings and receipt of deposit, production will commence.

We will conduct thorough testing and provide videos and images of the finished product for your approval.

6. Shipping:

   After receiving the final payment, we will ship the product to you.

Changes or cancellations are accepted only during the drawing confirmation stage and before production begins.

If you cancel after production has started, a deduction corresponding to the progress made will be applied to the deposit before issuing a refund.

Custom products are covered by a two-year warranty.

We do not accept returns unless there is irreparable damage during transportation.

Free replacement parts are provided during the warranty period.

Note: Bulbs are not covered under the warranty policy under any circumstances.

DIMENSIONS:

Dimensions are given to the nearest 1/4 inch. As all pieces are handmade, hand-tooled, and assembled, measurements may vary slightly from those noted.

COLOR：

Due to shooting angles, lighting, and other unavoidable reasons, the color shown in the product images may slightly differ from the actual product color.