FAQS

You can change or cancel your order before it is shipped, except for custom orders.

Once your order has been shipped, you will receive a shipping confirmation email containing details about the shipment, including the carrier and tracking number.

Please refer to our return policy page

es, we offer worldwide shipping. For specific countries we ship to and delivery times, please refer to our shipping policy page.

Each LS item is backed by a comprehensive 2-year warranty, safeguarding against color fading and factory defects. Please note, the warranty does not cover altered items, products exposed to extreme weather conditions, improper installation, or misuse. Bulbs are not covered under any specific warranty period.

Upon receiving your order, please inspect the items immediately. If there is any damage, take photos and email us. We will resend the damaged parts or the entire light fixture within two days of receiving the images.

Yes, you can provide us with images directly, or request modifications to one of our products. We will create a design based on your specifications and will only proceed with production after receiving your approval. Before shipping, we will send you pictures and videos for your confirmation. Please note that custom orders are non-returnable.

Generally, we offer different levels of discounts for designers and commercial buyers, with the discount depending on the order amount. For more details, please consult our customer service. Contact us.

Yes, each packaging box will include installation instructions. You can also contact us to obtain a digital copy of the installation manual.

You can consult with us at the time of purchase, and our designers will provide you with a solution.