Customization

Customization Process:

Initial Consultation:

Communicate your custom product requirements or provide images and dimensions.

Drawing Confirmation:

We will create detailed drawings of the custom product and submit them to you for approval.

Quotation and Timeline:

Receive a quotation detailing costs and an estimated delivery date.

Payment Terms:

Pay for your order via credit card, PayPal, or bank transfer.

A minimum 50% deposit is required to initiate the order.

The final balance must be settled before shipment.

Production and Testing:

Upon confirmation of drawings and receipt of deposit, production will commence.

We will conduct thorough testing and provide videos and images of the finished product for your approval.

Shipping:

After receiving the final payment, we will ship the product to you.

Change Orders/Cancellation Policy:

Changes or cancellations are accepted only during the drawing confirmation stage and before production begins.

If you cancel after production has started, a deduction corresponding to the progress made will be applied to the deposit before issuing a refund.

Warranty Policy:

Custom products are covered by a two-year warranty.

We do not accept returns unless there is irreparable damage during transportation.

Free replacement parts are provided during the warranty period.

Note: Bulbs are not covered under the warranty policy under any circumstances.